Refund Policy
Last updated: April 1, 2023
At Crust & Craft Pizzeria, we strive to ensure that our customers are completely satisfied with their purchases and experience. However, we understand that sometimes you may need to return an order. That's why we've established the following refund policy. Please read it carefully before making a purchase at neutralconservatory.sbs.
Cancellation Policy
If you wish to cancel your order, please contact us at +44 20 7946 0958 immediately. Orders can only be canceled before they have been prepared. Once an order has moved to the preparation stage, it cannot be canceled.
Incorrect or Damaged Orders
In the rare case that you receive an order that is incorrect or damaged, please contact us right away so we can make it right. A replacement or a full refund in the original form of payment will be issued, depending on your preference. We may require photo evidence of the incorrect or damaged items.
Returns
Given the nature of our products, we do not accept returns on food items. However, if your concern pertains to food quality or safety, please contact us within 24 hours of receipt, providing details of your concern along with any applicable images.
Refunds for Non-Food Items
For non-food items, such as branded merchandise, you can request a refund within 14 days of the purchase date, provided that the items are in their original condition and packaging. Refunds will be processed within 7 to 14 business days after we receive your returned item(s).
Processing Refunds
Refunds will be credited to your original method of payment. The timing of the refund appearing on your account statement will vary depending on your card issuer or payment provider.
Return Shipping
In cases of returns for non-food items, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Changes to Refund Policy
Crust & Craft Pizzeria reserves the right to amend this refund policy at any time. Such amendments will be effective immediately upon posting the updated policy on our website, neutralconservatory.sbs.
Contact Us
If you have any questions regarding this refund policy or your order, please contact us by phone at +44 20 7946 0958.
Retail Location
If you purchased items in person at our retail location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, you must adhere to the in-store refund policy provided at the time of purchase. For in-person returns or refund queries, please visit us at our location so we can assist you accordingly.